Library 2.018 Bonus Resource Pack

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FROM RACHEL IVY CLARK

Introductory online instruction in design thinking:
Readings on design thinking and librarianship:
  • From Steven Bell: 
    • “Design Thinking.” American Libraries 39, no. 1/2 (February 2008): 44–49. 
    • “From Gatekeepers to Gate-Openers: Designing Meaningful Library Experiences.” American Libraries 40, no. 8/9 (September 2009): 51–53. 
From Rachel Ivy Clarke:
  • “Toward a Design Epistemology for Librarianship.” The Library Quarterly: Information, Community, Policy 88, no. 1 (January 2018): 41-59. 
  • “Designing a New Librarianship.” Journal of New Librarianship 2, no. 2 (December 2017). http://www.newlibs.org/article/3144-designing-a-new-librarianship
  • “Designing Innovative Library and Information Services: The Design Thinking Process.” In Hirsh, S. (ed.) Information Services Today: An Introduction, 2nd ed. Lanham, MD: Rowman & Littlefield. Forthcoming Spring 2018. 
  • “Design Thinking for Design Librarians: Rethinking Art and Design Librarianship.” In Glassman, P. and Dyki, J. (eds.) Handbook of Art and Design Librarianship, 2nd ed. London: Facet, 2017. 
  • “Beyond Buildings: A Design-Based Approach to Future Librarianship.” In Eden, B. (ed.) Leading the 21st-Century Academic Library: Successful Strategies for Envisioning and Realizing Preferred Futures. Lanham, MD: Scarecrow Press, 2015.


ARTICLES
  • ​Beyond Design Thinking: Why Education Entrepreneurs Need to Think in Systems
    Ed Surge: https://www.edsurge.com/news/2017-12-22-beyond-design-thinking-why-education-entrepreneurs-need-to-think-in-systems
    "For the last few years, design thinking has been in vogue. I’ve worked for three years as a member of the team designing and running +Acumen courses. In 2013, we launched an “Introduction to Human-Centered Design course” with IDEO.org which has since enrolled over 100,000 people."
  • Bringing Design Thinking to the School Library
    Edutopia: https://www.edutopia.org/article/bringing-design-thinking-to-the-school-library-laura-deisley
    "Want to revamp your library? Design thinking may be just the planning tool you need."
  • Chapter 4: Innovation by Design: How can we infuse library institutions with principles and approaches that will develop and sustain a culture of innovation?
    "Libraries in the Exponential Age: Moving from the Edge of Innovation to the Center of Community,": http://csreports.aspeninstitute.org/Dialogue-on-Public-Libraries/2015/report/details/0145/Libraries-2015
    "Like other professions, libraries have developed a culture with a distinct set of values, approaches and behaviors. Library practices have traditionally been centered on the work of building and maintaining collections, and interactions with users and other institutions have been largely transactional although this is beginning to change. As the role of the library evolves beyond access and lending to providing a platform for learning, innovation and creativity, libraries need to think in dramatically different ways and develop new approaches to their work in line with this changing role."
  • Critiques Help Us Think Critically About Design Thinking
    Designing Better Libraries: http://dbl.lishost.org/blog/categories/design-thinking/#.WkpgB9VKuEs
    "There are always new critics of design thinking popping up. Should a librarian-advocate for design thinking pay these critics no mind – or pay attention to what they have to say? There may be more value in the latter option."
  • Delivering an Amazon-Like Experience
    Designing Better Libraries: http://dbl.lishost.org/blog/2018/01/12/delivering-an-amazon-like-experience/#.WlzX_ainG1s
    "I’m not quite sure what an “Amazon-like Experience” is but I think I can figure it out. Is that the model librarians should aspire to?"
  • Design Minds
    Design Minds: http://designonline.org.au/education/
    "Design Minds exists to engage with the community and enable access to design thinking resources in education. It is a digital space for sharing resources, articles and toolkits by partnering with real world designers, businesses and the broader community. Design Thinking is a process that builds the capabilities of creative 21st century citizens."
  • Design Thinking
    ZURB: https://zurb.com/word/design-thinking
    "The kind of thinking you need to do when you actually want to get something done."
  • Design Thinking for Flexible Solutions | From the Bell Tower
    Library Journal: http://lj.libraryjournal.com/2015/01/opinion/steven-bell/design-thinking-for-flexible-solutions-from-the-bell-tower/
  • Design Thinking for Libraries
    Art Libraries Association of North America: https://arlisna.org/publications/multimedia-technology-reviews/1156-design-thinking-for-libraries
    "Design thinking methods can be used in the creation, review, or reworking of library spaces and services, from one-time or “constrained” activities like a program or event to the total overhaul of an interlibrary lending system."
  • Designing Better Libraries
    http://dbl.lishost.org/blog/categories/design-thinking/#.Wlad3ainG1s: http://dbl.lishost.org/blog/categories/design-thinking/#.Wlad3ainG1s
    "There are always new critics of design thinking popping up. Should a librarian-advocate for design thinking pay these critics no mind – or pay attention to what they have to say? There may be more value in the latter option."
  • Enhance Library User Experience with ‘Design Thinking’
    PUBLIC LIBRARIES ONLINE: http://publiclibrariesonline.org/2016/10/enhance-library-user-experience-with-design-thinking/
    "Design Thinking and Human Centered Design are two different terms for the same basic concept. The idea is to use techniques to help shift the human brain out of familiar ways of thinking and generate creative solutions. The end goal is always to foster empathy and see things from a different perspective, usually the user or service consumer. In this way design thinking is a great way to enhance your library’s user experience philosophy."
  • Enhance Library User Experience with ‘Design Thinking’
    http://publiclibrariesonline.org/2016/10/enhance-library-user-experience-with-design-thinking/: http://publiclibrariesonline.org/2016/10/enhance-library-user-experience-with-design-thinking/
    "Design Thinking and Human Centered Design are two different terms for the same basic concept. The idea is to use techniques to help shift the human brain out of familiar ways of thinking and generate creative solutions. The end goal is always to foster empathy and see things from a different perspective, usually the user or service consumer. In this way design thinking is a great way to enhance your library’s user experience philosophy."
  • Issue No. 1 – Design Thinking
    What MAKES A Library?: http://slis.simmons.edu/blogs/unbound/2016/10/21/whatmakeslibrary_designthinking/
    "Design Thinking. Backward Design. Accessibility. SAMR. Universal Design for Learning (UDL). These days, in discussions of the future of librarianship, pedagogy or education in general, there are so many terms and acronyms thrown around but what do they all mean?"
  • Keeping Up With… Design Thinking
    Association of College and Research Libraries: http://www.ala.org/acrl/publications/keeping_up_with/design
    "Design thinking is an iterative, human-centered approach to understanding the needs of a specific group and developing services, spaces, and products in response. While the term arose to describe the creative process of design professionals like architects, it has since been applied to a more general process of innovation, popularized by the design consultancy IDEO and the Stanford d.school, among others. Design thinking was first connected with academic librarianship in Steven J. Bell and John D. Shank’s 2007 book Academic Librarianship by Design: A Blended Librarian's Guide to the Tools and Techniques [1], and it has spread further in the literature since IDEO's free toolkit Design Thinking for Libraries [2] appeared in 2015. Design thinking serves as a supportive and creative methodology for academic librarians, who must constantly invent, refine, and indeed design spaces, services, and tools (often with tight constraints) for distinct groups of users with evolving needs."
  • The Origins of Design Thinking
    Wired: https://www.wired.com/insights/2014/04/origins-design-thinking/
    "DESIGN THINKING IS created not only because Tim Brown coined the word that became a buzzword. There’s a logical reason to it."
  • Using Design Thinking
    https://americanlibrariesmagazine.org/2016/05/31/using-design-thinking/: https://americanlibrariesmagazine.org/2016/05/31/using-design-thinking/
  • Using Design Thinking to Assess Space in a Branch Library
    University of Calgary: http://www.carl-abrc.ca/wp-content/uploads/2017/11/CLAW_DesignThink.pdf
    Guiding PDF for design thinking with a interactive lesson.
  • What Can Design Thinking Do for Libraries?
    Issues in Science and Technology Librarianship: http://istl.org/16-winter/wibr.html
    "Many of the readers of Issues in Science and Technology Librarianship are experts on understanding and searching for engineering information resources. We can locate standards, conduct classification searches of patents, and track down those pesky conferences and technical reports that are so hard to find. However, how often have we tried to use the products of engineering to improve our practice, the services we provide to our users? I recently had the opportunity to co-teach a section of an Introduction to Design Thinking course at my institution (the rationale was to get a deep, end-to-end look at how information literacy was being integrated into the course), and came away thinking how useful it would be to apply Design Thinking in the development of our own library services."
  • What is Design Thinking?
    DMI: http://www.dmi.org/?WhatisDesignThink
    "Design thinking is a system that uses the designer's sensibility and methods to match people's needs with what is technologically feasible and what a viable business can convert into consumer value and market opportunity. Tim Brown, IDEO"
  • What is design thinking?
    O'Ryelly: https://www.oreilly.com/ideas/what-is-design-thinking
    "Human-centered design and the challenges of complex problem-solving."
  • What is design thinking?
    JOHN SPENCER: http://www.spencerauthor.com/why-design-thinking/
    "The term “design thinking” is often attached to maker spaces and STEM labs. However, design thinking is bigger than STEM. It begins with the premise of tapping into student curiosity and allowing them to create, test and re-create until they eventually ship what they made to a real audience (sometimes global but often local)."
CONFERENCES
  • California Conference on Library Instruction: “Library Instruction by Design: Using Design Thinking to Meet Evolving Needs."
    http://cclibinstruction.org
    June 1, 2018, San Francisco.
  • Library 2.018 Worldwide Virtual Conference: “Design Thinking: How Librarians Are Incorporating It Into Their Practice,” March 8, 2018, http://www.library20.com/page/design-thinking.
    http://www.library20.com
    Library 2.018 mini-conference: "Design Thinking: How Librarians Are Incorporating It Into Their Practice." Thursday, March 8th, 2018.
COURSES
  • Demystifying Design Thinking: Practical Applications for Your Library
    Library Journal: http://learn.libraryjournal.com/courses/demistifying-design-thinking/
    "Led by librarians and designers who have used design thinking in their libraries to create new programs and meet user needs, Demystifying Design Thinking is an introductory online workshop designed for library professionals and teams who want to take a fresh approach to tackling their library’s real-life challenges through human-centered design, also known as design thinking."
  • Introduction to Design Thinking
    Library Juice Academy: http://libraryjuiceacademy.com/160-design-thinking.php
    "Though the word design may readily bring to mind an image of architecture or graphic design, it is much broader than that. Design impacts virtually all aspects of library work from space design to service design to curriculum design. But, how do you ensure that your design is successful? Design Thinking is an approach to tackling problems and developing creative, user-centered solutions. This course will walk participants through the theory behind this process and offer a chance to gain hands-on experience with each step in the Design Thinking cycle. Participants will learn how libraries have found success through Design Thinking and techniques for bringing Design Thinking to any type of library."
PRESENTATIONS
  • Design thinking – what, how, why, when? | Paweł Żebrowski | TEDxSzczecinLive
    https://www.youtube.com/watch?v=Q80wUnju5YA
    "A brief presentation of design thinking, what is, how it works, why it really works and current status of design thinking implementation in Poland."
  • Design thinking for every endeavour | Robyn Richardson | TEDxCreativeCoast
    https://www.youtube.com/watch?v=TPXrheqhTCs
    "This talk was given at a local TEDx event, produced independently of the TED Conferences. Robyn treats teaching like a musical gig. Teaching Design Thinking in her own way through rediscovering lost mediums with her students, she encourages people to re-frame what they think they know."
  • DESIGN THINKING FOR LIBRARIES: RETHINKING THE USER EXPERIENCE (H7)
    AALL: https://www.aallnet.org/recording/design-thinking-for-libraries-rethinking-the-user-experience-h7/
    "What is Design Thinking, and what could it do for your library? Panelists from the Chicago Public Library will introduce and explore the messy, fun process of Design Thinking, a concept that explores what people want, how they actually use things, and then proceeds by trial and error—efficiently, and without investing too much time—to produce innovative solutions. They will discuss projects where they have applied Design Thinking, and how these projects led to a collaboration with IDEO and Aarhus Public Library to create Design Thinking for Libraries. Panelists will address how Design Thinking can be applied on a daily basis, how to introduce Design Thinking to your organization and its leaders, and how to pick the right people for your Design Thinking initiatives. Could Design Thinking be for you? Ready for a deeper dive into how you might implement it in your library?"
  • Free webinar: Design Thinking
    CALA Midwest Chapter: http://midwest.chapters.cala-web.org/free-webinar-design-thinking/
    "How can libraries adopt “design thinking” to improve their library services, programming and spaces? What do libraries need to do to prepare staff for the change? According to Tim Brown, president and CEO of IDEO, “Design thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.”
  • The Best Kept Secret - Design Thinking: Deana McDonagh at TEDxUIUC 2013
    https://www.youtube.com/watch?v=8ccN-LmYNWQ
    "In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)"
  • Webinar: Design Thinking with Rolf Hapel and more!
    IFLA : https://npsig.wordpress.com/2017/06/13/design-thinking/
    "How can libraries adopt “design thinking” to improve their library services, programming and spaces? What do libraries need to do to prepare staff for the change? According to Tim Brown, president and CEO of IDEO, “Design thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.”
SITES
  • Design Kit
    Library Toolkit PDF: http://www.designkit.org/
    There are lots of names, with no emails.
  • Design thinking for Educators
    Library Toolkit PDF: https://designthinkingforeducators.com/
    "A creative process that helps you design meaningful solutions in the classroom, at your school, and in your community. The toolkit provides you with instructions to explore Design Thinking."
  • Design Thinking for Libraries
    http://designthinkingforlibraries.com/
    "We created the Design Thinking for Libraries toolkit to introduce a way of working that will help you understand the needs of your patrons and engage your communities like never before. We understand the challenges facing librarians are real, complex and varied. As such, they require new perspectives, new tools and new approaches. Human-centered design allows us to work together to discover what our communities want, and we can experiment to create services, programs and processes to meet their changing needs."
  • IDEO, Design Thinking for Educators
    http://designthinkingforeducators.com
  • Stanford d.school, The Bootcamp Bootleg
    https://dschool.stanford.edu/resources/the-bootcamp-bootleg
    "The Design Thinking Bootleg is an overview of some of our most-used tools. The guide was originally intended for recent graduates of our Bootcamp: Adventures in Design Thinking class. But we’ve heard from folks who’ve never been to the d.school that have used it to create their own introductory experience to design thinking. The Bootcamp Bootleg is more of a cook book than a text book, and more of a constant work-in-progress than a polished and permanent piece. This resource is free for you to use and share—and we hope you do."
  • The 10 Faces of Innovation
    Library Toolkit PDF: http://www.tenfacesofinnovation.com/tenfaces/
    "Individuals and organizations need to constantly gather new sources of information in order to expand their knowledge and grow, so the first three personas are learning roles. These personas are driven by the idea that no matter how successful a company currently is, no one can afford to be complacent. The world is changing at an accelerated pace, and today's great idea may be tomorrow's anachronism. The learning roles help keep your team from becoming too internally focused, and remind the organization not to be so smug about what you “know”. People who adopt the learning roles are humble enough to question their own worldview, and in doing so they remain open to new insights every day."
TALKS
  • Design thinking for library experiences
    Slideshare: https://www.slideshare.net/zaana/design-thinking-for-library-experiences
    "Guest lecture for Masters of Information Technology (Library and Information Science) subject INN533 Information Organization, Queensland University of Technology. Delivered 7 October 2011."
  • Michelle Ha Tucker - Library Innovation by Design
    YouTube: https://www.youtube.com/watch?v=nZu0sBGSB9s
    "As the role of the library shifts beyond simply being an access and lending institution to providing a venue and platform for learning, innovation and creativity, libraries need to think in dramatically different ways and develop new approaches to their work in line with their changing role in the community. Design thinking and its human-centered approach offers a set of tools for libraries to adapt to become more flexible, more innovative institutions. Design consultant Michelle Ha Tucker talks about Library Innovation by Design."